This statement details the accessibility policy, level, and compliance of this site with the law of 28 May 2019 on the accessibility of websites and mobile applications of public sector bodies transposing Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 on the accessibility of websites and mobile applications of public sector bodies, as well as the Renow framework for the standardisation of the Government of the Grand Duchy of Luxembourg's websites.
The Government IT Centre (Centre des technologies de l'information de l'Etat - CTIE) is committed to making Guichet.lu accessible in compliance with the above-mentioned European law and directive.
1. What is web accessibility?
Everyone must be able to easily use and consult the information on a website, in particular people with disabilities and/or using assistive software or specialised equipment (e.g. blind, partially sighted or otherwise disabled people).
The audit is in progress.
2.1 Evaluated sample
No pages were explicitly excluded for technological reasons when establishing this sample.
- Home page
- Menu page item 1
- Menu page item 2
- Menu page item 3
- Menu page item 4
- Menu page item 4
- Sub-heading page level 1-2-3...
- Site map page
- "About this site" page
- Page with table
- Page with complex image
- Page with video or audio
- Page with Iframe
- Page with different language in the content
- Page with specific content (captcha, specific form, acronym, different language, ordered list, glossary, modal)
- Declaration of accessibility page
- Contact form
- Search engine
- Sharing module
- News page
- News item
- Publications page
- Legislation page
- Form or process page
2.3 Accessibility of documents
Not all documents available on the site are necessarily accessible, but we endeavour to make the most recent documents accessible.
2.3.1 Accessibility of videos
All videos available on the site use a player that meets accessibility requirements. There is at least a description of the content of each video.
3. Measures to promote accessibility
3.1 The control process
Renow websites are built within a standardised development and project management framework following the Renow checklist.
To ensure neutrality, we regularly use external accessibility experts to verify compliance.
Every site undergoes several evaluation steps:
- during the development of the content structure,
- during the production of graphical and functional templates
- and, finally, just before going online.
Once the site is online, checks are carried out as follows:
- The editorial staff checks the accessibility of all new content before it is published.
- Each new feature on the site is checked before it is published.
During the evaluations, the site is tested with the most widely used screen readers, as well as on tablets and mobiles. It is also tested with different web browsers (compatibility up to 2 versions).
3.2 Competences of involved parties
- The work procedures include the application of Internet guidelines during the various stages of the site's development (writing, management, development).
- Companies performing assignments for our organisation are required to apply the Internet guidelines.
- Our employees have the knowledge and skills required to correctly apply the Internet guidelines.
4. What to do in case of accessibility problems on this site
If you notice an accessibility problem please send an email to email@example.com, describing your problem and indicating the page concerned.
We (the website managers) commit to replying to you by email within 1 month at the latest. To remedy the problem in a sustainable and reasonable way, the accessibility issue will preferably be directly corrected online. Should this not be possible, the information you requested can be made available to you in an accessible format of your choice: as a document, orally, by phone, email or during an interview.